Privacy & Cookie Policy

Privacy Policy

Who are we

Our website address is hotel-petra.com

This website is owned and managed by

Petra Hotel
Copenhagen Design Hotels ApS
Dronningens Tværgade 45
1302 Copenhagen
Phone: +45 3332 1044
CVR: 41915668

We take privacy and security very seriously, and it is important to us to ensure that your personal data is protected when you use our services.

You are always welcome to contact us if you have any questions about the protection of your personal data, or if you wish to exercise your rights. You can contact us at: hello@hotel-petra.com

Purpose, legal basis and erasure

Room booking

When you book a room, we process various personal data about you, including your name, address, email address, telephone number and payment details. The purpose of processing this data is to complete your booking or order. The legal basis for processing is Article 6(1)(b) of the General Data Protection Regulation. We retain information relating to your booking for 5 years from the end of the financial year to which the data relates.

Subscription to newsletters

When you subscribe to our newsletter, we process your email address. The legal basis for this processing is Article 6(1)(a) of the General Data Protection Regulation (your consent). You may withdraw your consent at any time by contacting hello@hotel-petra.com.

Other correspondence

We process general information contained in the emails, letters, etc. sent to us. The purpose of processing is to fulfil agreements with partners, suppliers and other contracting parties, as well as to receive and respond to questions and other enquiries. Furthermore, we may process your personal data in connection with the handling of any complaints and disputes.

The legal basis for the processing is, on the one hand, the conclusion and performance of contracts, cf. Article 6(1)(b) of the General Data Protection Regulation, and, on the other hand, our legitimate interest in being able to manage our activities, including receiving and responding to enquiries, cf. Article 6(1)(f) of the General Data Protection Regulation.

The retention period depends on the specific enquiry; however, we only process your personal data for as long as necessary and permitted under applicable data protection laws, after which it will be deleted.

Cookies

We collect cookies when you visit the website for purposes including statistics, analysis and marketing. These cookies are only collected once you have given your consent. You may withdraw your consent at any time under “Cookie Settings”. The legal basis for the processing is Article 6(1)(a) of the General Data Protection Regulation.

Furthermore, we collect technically necessary cookies that ensure the website functions optimally. The legal basis for this is Article 6(1)(f) of the General Data Protection Regulation. Technically necessary cookies are deleted immediately after you leave the website

Additional information on the processing

Disclosure of personal data

We will only disclose or transfer personal data to third parties, including our data processors, suppliers, business partners and any advisers, in accordance with data protection legislation and solely for the purposes set out above.

Transfers to third countries

We seek, as far as possible, to use only data processors established within the EU/EEA. However, we use systems provided by, for example, Microsoft, which may involve transfers of personal data to third countries. In such cases, the transfer is based on the EU-U.S. Data Privacy Framework.

How we secure your personal data

It is very important to Petra Hotel that your personal data is kept secure. Only trusted staff members have access to registered user data on hotel-petra.com, and our security measures are regularly reviewed to ensure that your data is processed correctly and with due regard for your rights.

Your rights

You have several rights regarding our processing of your personal data:

• You have the right to access and obtain a copy of the personal data we process about you.
• In certain circumstances, you have the right to be forgotten, which means you can request that we delete the personal data we hold about you.
• In certain circumstances, you have the right to request that we restrict the processing of your personal data.
• In certain circumstances, you have the right to object to our processing of your personal data.
• You have the right to have any personal data that may be incorrect corrected.
• In certain circumstances, you have the right to request that we transfer your personal data to you or to another data controller in a structured, commonly used and machine-readable format.

If you wish to exercise your rights, you may contact hello@hotel-petra.com.

Right to lodge a complaint

If you wish to lodge a complaint with the Data Protection Authority, you can contact them at:

Carl Jacobsens Vej 35, 2500 Valby
e-mail: dt@datatilsynet.dk
phone: +45 33 19 32 00

 

Cookie Policy

A cookie is a data file that is stored in your browser when you visit most websites.

Why?

This enables us to collect information about our users’ behaviour — exclusively on our own website.

As long as the cookie is active, you are allowing Petra Hotel to collect information about your visits, both on your first visit and on subsequent visits.

This helps us to create the best possible experience for you on the Petra Hotel website and social media.

We also use this information to analyse the website’s performance and to show you news and adverts on social media and our website.

How to disable or manage cookies. Follow these links to learn how to disable and manage cookies:

Chrome
https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge
https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy
Opera
https://help.opera.com/en/latest/web-preferences/#cookies
Safari
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Embedded content from other websites

Articles on this site may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited that website directly.

These websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who we share your data with

We share information with third parties who help us deliver our orders and services to you, such as our booking engine, payment provider and Google Analytics.

We do not sell your personal data to anyone.

Booking

When you make a booking with us, you will be redirected to an external website which also uses cookies. They will inform you about their data collection practices in their cookie policy when you visit the site.

Google Analytics

We (Petra Hotel) collect data from our website via Google Analytics. We use this standard analytics tool to find out which pages our visitors find most interesting and relevant.

We also use this demographic and interaction-based data to plan and improve our social media content.

This data consists of standard internet log information (IP address and browser type) as well as behavioural patterns. This is collected to track the number of visitors to different parts of the website. We do not attempt to identify visitors or their individual characteristics.

The data is transferred to and stored on Google’s servers in the United States. This is done in accordance with the agreement between Petra Hotel and Google. Google uses the information to evaluate your use of the website, compile reports on website activity and provide other services relating to website activity and internet usage. Google may also disclose the information to third parties where required by law, or where the information is processed by a third party on Google’s behalf.

Google Analytics uses two types of cookies:

• A persistent cookie that tracks whether the user is a returning visitor, where the user came from, which search engine was used, search terms, etc.
• Session cookies, which track when and for how long the user visits the site. Session cookies expire when you close your browser or tab.

Google does not link your IP address to any other information it may hold.

Please read Google’s privacy policy for more information about the cookies used by Google Analytics.

Interest-based advertising

We cooperate with third parties in order to display relevant advertisements from us and other advertisers on external websites. These advertising networks use pixel tags (also known as web beacons), cookies, and other tracking technologies to collect and store non-personal information about your visits to our website. If you visit our website via a mobile device, the advertising network may also collect your device’s unique ID or location and attempt to link this visit to other visits. When a relevant advert is shown to you on another website that uses data collected from our website, this is known as an interest-based advert. The advert will typically have a blue ‘AdChoices’ icon in the top right-hand corner. If you click on the AdChoices icon, you can read more about the advertising network and choose to opt out of interest-based adverts from the network. We do not have access to or control over these advertising networks’ use of cookies when interest-based adverts are shown to you. However, you can opt out of the use of this information by clicking here: aboutads.info

Please note that even if you opt out, you will still see adverts, but they may not be as relevant to your travel interests.